On October 10, 2013, during National Customer Service Week, our chapter celebrated the induction of thirty one Circle of Excellence Winners from eleven premier calls centers in Central Florida. These winners were announced at a breakfast meeting at the prestigious Citrus Club in downtown Orlando.
More than ninety guests, supervisors, managers, and our winners enjoyed a delightful buffet breakfast and the awards ceremony that introduced each winner, their contest results, how they benefit their organization, and their personal mantra on how they view delivery of top quality service to their clients.
The final part of the event was to name the Diamond Winners of the four categories – Collections, Customer Service, Help Desk, and Sales. Diamond Winners received a special trophy and diamond lapel pin designating them as the “best of the best” in Central Florida. The winners were: Collections – Ms. Dorca Batista, Popular Community Bank, Customer Service -Mr. LC Benson, Lighthouse Works, Help Desk – Ms. Bettina Arias, Starwood Vacation Ownership, and Sales – Ms. Patricia Morsch, The Mark Travel Company.
CBS Outdoor Display donated an electronic billboard on I-4 in the Disney corridor during November that displayed our Diamond Winners pictures and recognized their award.